Twitter unveils new options for customer service

 Twitter has been expanding the customer service side of its product, with recent additions including a Customer Service settings page for businesses. Today it’s adding a couple more features — namely, an automated welcome message that shows up whenever a customer starts a Direct Message conversation with a business’ account, and “quick replies” that ask the… Read More

source https://techcrunch.com/2016/11/01/twitter-unveils-new-options-for-customer-service/?ncid=rss