Thursday 30 November 2017

Pinterest business lead Tim Kendall is leaving the company

 Pinterest president Tim Kendall, who has since joining in 2012 overseen the growth of the startup’s advertising business and launch of a wide array of ad products, is leaving the company at the end of the year. Kendall oversaw the company’s business operations for the past five years as it sought to grow from a niche advertising product in experimental budgets to something worth… Read More

source https://techcrunch.com/2017/11/30/pinterest-business-lead-tim-kendall-is-leaving-the-company/?ncid=rss

Twitter Lite with lower data usage becomes available in 24 new countries

 Twitter is rolling out its “Lite” version, after a successful trial in the Philippines. The Android app will become available in two dozen countries across Africa, Asia, Europe, the Middle East and Latin America. Not too different from Facebook Lite, Twitter has also built a version of its app that’s optimized for developing countries. Twitter Lite minimizes data usage,… Read More

source https://techcrunch.com/2017/11/30/twitter-lite-with-lower-data-usage-becomes-available-in-24-new-countries/?ncid=rss

Facebook will temporarily disable a tool that lets advertisers exclude people of color

 Facebook has been under fire for its practices and policies that enable advertisers to exclude “multicultural affinity” groups from the audiences they reach via the social network. Now, in light of a ProPublica investigation and pressure from the Congressional Black Caucus, Facebook says it’s committed to taking a closer look at its advertising policies. Read More

source https://techcrunch.com/2017/11/30/facebook-will-temporarily-disable-a-tool-that-lets-advertisers-exclude-people-of-color/?ncid=rss

How Failure is a Part of MailChimp’s DNA

Farmers Business Network just raked in a whopping $110 million in Series D funding

 Farmers Business Network has raised $110 million in new venture funding to support a business that may sound boring to some Silicon Valley technologists but which appears to have addressed a very real need: it’s a social network for farmers that invites them to share their data, pool their know-how, and bargain more effectively for better pricing from third parties. It’s a real… Read More

source https://techcrunch.com/2017/11/30/farmers-business-network-just-raked-in-a-whopping-110-million-in-series-d-funding/?ncid=rss

There are now 25M active business profiles on Instagram

 Instagram announced this morning that it now has 25 million active business profiles, up from 15 million in July. The company throws out a lot of different statistics (back in September it said it had 800 million monthly active users, 500 million daily active users and 2 million advertisers), but this one’s significant as a measure of how many businesses see Instagram as an important way… Read More

source https://techcrunch.com/2017/11/30/instagram-25-million-business-profiles/?ncid=rss

Wednesday 29 November 2017

YouTube is launching its own take on Stories with a new video format called ‘Reels’

 Even YouTube is adding Stories. The popular format introduced by Snapchat, then adopted by Instagram, Skype, Facebook, Messenger and even some dating apps, is now making its way to YouTube as a new feature the company is calling “Reels.” To be clear, Reels is YouTube’s spin on Stories, not an exact copy. And Reels won’t live at the top of the app, as Stories do on… Read More

source https://techcrunch.com/2017/11/29/youtube-is-launching-its-own-take-stories-with-a-new-video-format-called-reels/?ncid=rss

Meet the man who deactivated Trump’s Twitter account

 s Twitter tries to figure out how to lock down the parts of its platform that enable harassment, as well as the spread of misleading information and illicit content, there have been a number of moments that highlight how the service, and its levers of control, are far from perfect. One such moment took place earlier this month, when the very active, very watched Twitter account of President… Read More

source https://techcrunch.com/2017/11/29/meet-the-man-who-deactivated-trumps-twitter-account/?ncid=rss

The Complete Guide to Direct Traffic in Google Analytics

Posted by tombennet

When it comes to direct traffic in Analytics, there are two deeply entrenched misconceptions.

The first is that it’s caused almost exclusively by users typing an address into their browser (or clicking on a bookmark). The second is that it’s a Bad Thing, not because it has any overt negative impact on your site’s performance, but rather because it’s somehow immune to further analysis. The prevailing attitude amongst digital marketers is that direct traffic is an unavoidable inconvenience; as a result, discussion of direct is typically limited to ways of attributing it to other channels, or side-stepping the issues associated with it.

In this article, we’ll be taking a fresh look at direct traffic in modern Google Analytics. As well as exploring the myriad ways in which referrer data can be lost, we’ll look at some tools and tactics you can start using immediately to reduce levels of direct traffic in your reports. Finally, we’ll discover how advanced analysis and segmentation can unlock the mysteries of direct traffic and shed light on what might actually be your most valuable users.

What is direct traffic?

In short, Google Analytics will report a traffic source of "direct" when it has no data on how the session arrived at your website, or when the referring source has been configured to be ignored. You can think of direct as GA’s fall-back option for when its processing logic has failed to attribute a session to a particular source.

To properly understand the causes and fixes for direct traffic, it’s important to understand exactly how GA processes traffic sources. The following flow-chart illustrates how sessions are bucketed — note that direct sits right at the end as a final "catch-all" group.

Broadly speaking, and disregarding user-configured overrides, GA’s processing follows this sequence of checks:

AdWords parameters > Campaign overrides > UTM campaign parameters > Referred by a search engine > Referred by another website > Previous campaign within timeout period > Direct

Note the penultimate processing step (previous campaign within timeout), which has a significant impact on the direct channel. Consider a user who discovers your site via organic search, then returns via direct a week later. Both sessions would be attributed to organic search. In fact, campaign data persists for up to six months by default. The key point here is that Google Analytics is already trying to minimize the impact of direct traffic for you.

What causes direct traffic?

Contrary to popular belief, there are actually many reasons why a session might be missing campaign and traffic source data. Here we will run through some of the most common.

1. Manual address entry and bookmarks

The classic direct-traffic scenario, this one is largely unavoidable. If a user types a URL into their browser’s address bar or clicks on a browser bookmark, that session will appear as direct traffic.

Simple as that.

2. HTTPS > HTTP

When a user follows a link on a secure (HTTPS) page to a non-secure (HTTP) page, no referrer data is passed, meaning the session appears as direct traffic instead of as a referral. Note that this is intended behavior. It’s part of how the secure protocol was designed, and it does not affect other scenarios: HTTP to HTTP, HTTPS to HTTPS, and even HTTP to HTTPS all pass referrer data.

So, if your referral traffic has tanked but direct has spiked, it could be that one of your major referrers has migrated to HTTPS. The inverse is also true: If you’ve migrated to HTTPS and are linking to HTTP websites, the traffic you’re driving to them will appear in their Analytics as direct.

If your referrers have moved to HTTPS and you’re stuck on HTTP, you really ought to consider migrating to HTTPS. Doing so (and updating your backlinks to point to HTTPS URLs) will bring back any referrer data which is being stripped from cross-protocol traffic. SSL certificates can now be obtained for free thanks to automated authorities like LetsEncrypt, but that’s not to say you should neglect to explore the potentially-significant SEO implications of site migrations. Remember, HTTPS and HTTP/2 are the future of the web.

If, on the other hand, you’ve already migrated to HTTPS and are concerned about your users appearing to partner websites as direct traffic, you can implement the meta referrer tag. Cyrus Shepard has written about this on Moz before, so I won’t delve into it now. Suffice to say, it’s a way of telling browsers to pass some referrer data to non-secure sites, and can be implemented as a <meta> element or HTTP header.

3. Missing or broken tracking code

Let’s say you’ve launched a new landing page template and forgotten to include the GA tracking code. Or, to use a scenario I’m encountering more and more frequently, imagine your GTM container is a horrible mess of poorly configured triggers, and your tracking code is simply failing to fire.

Users land on this page without tracking code. They click on a link to a deeper page which does have tracking code. From GA’s perspective, the first hit of the session is the second page visited, meaning that the referrer appears as your own website (i.e. a self-referral). If your domain is on the referral exclusion list (as per default configuration), the session is bucketed as direct. This will happen even if the first URL is tagged with UTM campaign parameters.

As a short-term fix, you can try to repair the damage by simply adding the missing tracking code. To prevent it happening again, carry out a thorough Analytics audit, move to a GTM-based tracking implementation, and promote a culture of data-driven marketing.

4. Improper redirection

This is an easy one. Don’t use meta refreshes or JavaScript-based redirects — these can wipe or replace referrer data, leading to direct traffic in Analytics. You should also be meticulous with your server-side redirects, and — as is often recommended by SEOs — audit your redirect file frequently. Complex chains are more likely to result in a loss of referrer data, and you run the risk of UTM parameters getting stripped out.

Once again, control what you can: use carefully mapped (i.e. non-chained) code 301 server-side redirects to preserve referrer data wherever possible.

5. Non-web documents

Links in Microsoft Word documents, slide decks, or PDFs do not pass referrer information. By default, users who click these links will appear in your reports as direct traffic. Clicks from native mobile apps (particularly those with embedded "in-app" browsers) are similarly prone to stripping out referrer data.

To a degree, this is unavoidable. Much like so-called “dark social” visits (discussed in detail below), non-web links will inevitably result in some quantity of direct traffic. However, you also have an opportunity here to control the controllables.

If you publish whitepapers or offer downloadable PDF guides, for example, you should be tagging the embedded hyperlinks with UTM campaign parameters. You’d never even contemplate launching an email marketing campaign without campaign tracking (I hope), so why would you distribute any other kind of freebie without similarly tracking its success? In some ways this is even more important, since these kinds of downloadables often have a longevity not seen in a single email campaign. Here’s an example of a properly tagged URL which we would embed as a link:

https://builtvisible.com/embedded-whitepaper-url/?..._medium=offline_document&utm_campaign=201711_utm_whitepaper

The same goes for URLs in your offline marketing materials. For major campaigns it’s common practice to select a short, memorable URL (e.g. moz.com/tv/) and design an entirely new landing page. It’s possible to bypass page creation altogether: simply redirect the vanity URL to an existing page URL which is properly tagged with UTM parameters.

So, whether you tag your URLs directly, use redirected vanity URLs, or — if you think UTM parameters are ugly — opt for some crazy-ass hash-fragment solution with GTM (read more here), the takeaway is the same: use campaign parameters wherever it’s appropriate to do so.

6. “Dark social”

This is a big one, and probably the least well understood by marketers.

The term “dark social” was first coined back in 2012 by Alexis Madrigal in an article for The Atlantic. Essentially it refers to methods of social sharing which cannot easily be attributed to a particular source, like email, instant messaging, Skype, WhatsApp, and Facebook Messenger.

Recent studies have found that upwards of 80% of consumers’ outbound sharing from publishers’ and marketers’ websites now occurs via these private channels. In terms of numbers of active users, messaging apps are outpacing social networking apps. All the activity driven by these thriving platforms is typically bucketed as direct traffic by web analytics software.

People who use the ambiguous phrase “social media marketing” are typically referring to advertising: you broadcast your message and hope people will listen. Even if you overcome consumer indifference with a well-targeted campaign, any subsequent interactions are affected by their very public nature. The privacy of dark social, by contrast, represents a potential goldmine of intimate, targeted, and relevant interactions with high conversion potential. Nebulous and difficult-to-track though it may be, dark social has the potential to let marketers tap into elusive power of word of mouth.

So, how can we minimize the amount of dark social traffic which is bucketed under direct? The unfortunate truth is that there is no magic bullet: proper attribution of dark social requires rigorous campaign tracking. The optimal approach will vary greatly based on your industry, audience, proposition, and so on. For many websites, however, a good first step is to provide convenient and properly configured sharing buttons for private platforms like email, WhatsApp, and Slack, thereby ensuring that users share URLs appended with UTM parameters (or vanity/shortened URLs which redirect to the same). This will go some way towards shining a light on part of your dark social traffic.

Checklist: Minimizing direct traffic

To summarize what we’ve already discussed, here are the steps you can take to minimize the level of unnecessary direct traffic in your reports:

  1. Migrate to HTTPS: Not only is the secure protocol your gateway to HTTP/2 and the future of the web, it will also have an enormously positive effect on your ability to track referral traffic.
  2. Manage your use of redirects: Avoid chains and eliminate client-side redirection in favour of carefully-mapped, single-hop, server-side 301s. If you use vanity URLs to redirect to pages with UTM parameters, be meticulous.
  3. Get really good at campaign tagging: Even amongst data-driven marketers I encounter the belief that UTM begins and ends with switching on automatic tagging in your email marketing software. Others go to the other extreme, doing silly things like tagging internal links. Control what you can, and your ability to carry out meaningful attribution will markedly improve.
  4. Conduct an Analytics audit: Data integrity is vital, so consider this essential when assessing the success of your marketing. It’s not simply a case of checking for missing track code: good audits involve a review of your measurement plan and rigorous testing at page and property-level.

Adhere to these principles, and it’s often possible to achieve a dramatic reduction in the level of direct traffic reported in Analytics. The following example involved an HTTPS migration, GTM migration (as part of an Analytics review), and an overhaul of internal campaign tracking processes over the course of about 6 months:

But the saga of direct traffic doesn’t end there! Once this channel is “clean” — that is, once you’ve minimized the number of avoidable pollutants — what remains might actually be one of your most valuable traffic segments.

Analyze! Or: why direct traffic can actually be pretty cool

For reasons we’ve already discussed, traffic from bookmarks and dark social is an enormously valuable segment to analyze. These are likely to be some of your most loyal and engaged users, and it’s not uncommon to see a notably higher conversion rate for a clean direct channel compared to the site average. You should make the effort to get to know them.

The number of potential avenues to explore is infinite, but here are some good starting points:

  • Build meaningful custom segments, defining a subset of your direct traffic based on their landing page, location, device, repeat visit or purchase behavior, or even enhanced e-commerce interactions.
  • Track meaningful engagement metrics using modern GTM triggers such as element visibility and native scroll tracking. Measure how your direct users are using and viewing your content.
  • Watch for correlations with your other marketing activities, and use it as an opportunity to refine your tagging practices and segment definitions. Create a custom alert which watches for spikes in direct traffic.
  • Familiarize yourself with flow reports to get an understanding of how your direct traffic is converting. By using Goal Flow and Behavior Flow reports with segmentation, it’s often possible to glean actionable insights which can be applied to the site as a whole.
  • Ask your users for help! If you’ve isolated a valuable segment of traffic which eludes deeper analysis, add a button to the page offering visitors a free downloadable ebook if they tell you how they discovered your page.
  • Start thinking about lifetime value, if you haven’t already — overhauling your attribution model or implementing User ID are good steps towards overcoming the indifference or frustration felt by marketers towards direct traffic.

I hope this guide has been useful. With any luck, you arrived looking for ways to reduce the level of direct traffic in your reports, and left with some new ideas for how to better analyze this valuable segment of users.

Thanks for reading!


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source https://moz.com/blog/guide-to-direct-traffic-google-analytics

YouTube is launching its own take Stories with a new video format called ‘Reels’

 Even YouTube is adding Stories. The popular format introduced by Snapchat, then adopted by Instagram, Skype, Facebook, Messenger and even some dating apps, is now making its way to YouTube as a new feature the company is calling “Reels.” To be clear, Reels is YouTube’s spin on Stories, not an exact copy. And Reels won’t live at the top of the app, as Stories do on… Read More

source https://techcrunch.com/2017/11/29/youtube-is-launching-its-own-take-stories-with-a-new-video-format-called-reels/?ncid=rss

Facebook drops fee on donations, will match $50M/year, adds Mentor feature

 Facebook has always been about friends, but now it’s seeking a broader purpose. So today, Facebook is lending a hand with what it does best: social connections, APIs, and money. At its first Facebook Social Good Forum conference in New York City, the social network just unveiled a slew of new philanthropy-minded features and initiatives. Mark Zuckerberg started the event with a… Read More

source https://techcrunch.com/2017/11/29/facebook-donations-fund/?ncid=rss

Stationhead allows anyone to become a streaming radio DJ, with live listener calls

 Streaming services like Spotify have turned playlists into one of the main ways to discover new music, but I’d argue that they’re missing some of the personality of traditional radio — the kind of radio where I knew not just the names of my favorite DJs, but also what kind of music they liked and random details about their life. That’s the experience that Stationhead,… Read More

source https://techcrunch.com/2017/11/29/stationhead/?ncid=rss

7 Trials and Tribulations Of Email Outreach

It’s the grand old way of getting your website noticed online, but despite its long-in-the-tooth reputation, the effectiveness of email outreach is showing no signs of slowing down – despite what some experts might have us believe.

An old-fashioned email campaign can seem like the loneliest method of promotion available in the 21st Century. It’s not unusual to write thousands of outreach emails knowing full well that well over half of your messages will never even be read.

Neil Patel believes that a reasonable expectation from an outreach campaign is to get around five links for every 100 emails sent, amounting to a success rate of 5%. Meaning that 95% of the time you spend composing messages and hitting that ‘send’ button will be a fruitless endeavor.

So why do we bother? In a world where cold emailing is heavily frowned upon, and a third of all emails are opened based solely on whether the recipient likes the subject line or not, you could be forgiven for thinking that it might all be just a waste of time and resources.

However, this isn’t the case. Email outreach is an extremely powerful tool when correctly utilized, but effective email etiquette is a minefield – and many people struggle to run engaging campaigns.

So it’s for this reason that I’ve decided to offer a list of the seven biggest trials and tribulations that face email marketers today.

1. Making Sure your Campaign isn’t too Spammy

It’s the first and perhaps the biggest point to make. Absolutely nobody wants to be on the receiving end of a cold email. They’re annoying, irritating, frustrating and every other synonym of awful. Think about cold calls – where you pick up the phone and listen to somebody with no idea of whom you are speaking from a script with the intent of getting you to give their business money. It’s soulless and often insulting. The cold email is just that in written form.

Like with many websites that aim to expand their network, we try to avoid the risks that come with cold emailing by adding a personal touch to our campaigns. It’s a tricky business because personalization takes time, but if you treat your target audience with respect, it can pay dividends.

In a bid to reach out to people personally, while keeping our quantity of outreach emails high, we’ve constructed a template to customize based on the individual we’re contacting. This enables us to utilize a personal touch that impersonal general marketing emails are devoid of. Here is the one we’re using:

Hey NAME,

Hope you’re doing well!

My name is Dmytro Spilka, and I’m a Head Wizard at Solvid, an Inbound Marketing Blog based in London, UK.

I recently stumbled upon your post on POST TITLE (LINK TO THE POST), and found it incredibly useful. In the post (point #7 to be precise), you mentioned a POST THEY’VE MENTIONED by NAME OF THE PERSON THEY’VE MENTIONED. Although it’s a great resource, it feels slightly outdated and incomplete to some extent.

Anyway, the reason I’m contacting is that I’ve recently put together YOUR POST TITLE (YOUR POST LINK). SOMETHING UNIQUE ABOUT YOUR POST. Basically, did everything to create the ultimate go-to resource.

In fact, our post has been recommended by Rand Fishkin (founder of Moz), Brian Dean of Backlinko and Smart Blogger (BE HONEST HERE).

I would really appreciate if you could please take a second to scan our post and see whether it could be of any help to you and your audience as an additional resource.

Apologies for eating up your time!

Best Wishes,

Dmytro

Web: https://solvid.co.uk
Email: hello@solvid.co.uk

As you can see above, we’re using a few personal touches.

  • The actual name of the person. Believe it or not, a lot of ‘outreachers’ use phrases like Dear Webmaster, Hello Editor, Hi Sir, etc.
  • We’re mentioning the exact location in the article where they’ve mentioned a resource. This shows that we’ve actually looked at the article and know what it’s about.
  • We’re using influencers to add value to our resource. Be honest here. If, in fact, your post hasn’t been featured or mentioned by anyone – don’t make it up – this can easily undermine your credibility.

2. Nailing the Subject Line

The importance of the subject line can’t be emphasized enough. This is your big hook to get the recipients to read on – and there are plenty of theories behind the recipe for an irresistible heading.

Convince and Convert state that 69% of recipients report emails as spam based solely on the subject line, while 35% open emails because of the allure of the heading. These are substantial figures that underline the importance of the few words that pop up first in your recipients’ inboxes – so nailing your subject line is imperative.

So what’s the secret formula behind the perfect email subject? Throwing their two cents into the ring is Adestra, which believes that the use of words like ‘Alert’, ‘Daily’ and ‘Free Delivery’ bring marketers the best responses.

However, our outreach campaigns try to show honesty without the use of superfluous superlatives – our subject line is simple:

‘Typical outreach email’ shows that we have no interest in click-baiting our intended audience. It also indicates that we have enough faith in our service that we don’t need to rely on tricks of the trade to lure prospective customers in. That being said, email subjects will vary on a case-by-case basis. Hence, we’d suggest to A/B test different subject lines to see which one performs better. In our tests, ‘Typical outreach email’ performed much better, improving an open rate by roughly 20-30%.

3. Optimizing your Open Rate

You could be marketing the best product or service on the web, but if your open rate is lacking then it means that your recipients aren’t interested enough to even look beyond the subject line of your emails.

According to research conducted by MailChimp, the average open rate varies between 20 – 25% – depending on the industry you’re in. This is unsurprising and disappointing in equal measure, but it’s also a great benchmark to incorporate a bit of trial and error into your campaign.

All sorts of factors can influence your open rate, from the aforementioned subject line, to the relevance of your target audience, to the time of day that you send your emails out (no, really – RingLead have compiled stats that suggest the sweet spot for posting outreach mail is between 2 pm and 5 pm on a Tuesday afternoon).

Premium services like reply.io, buzzstream and outreach.io not only offer the opportunity to personalize automatic outreach emails, but also provide very useful stats on open rates and click-through rates, allowing you to monitor what aspects of your campaign is working better than others and giving you the chance to fine-tune your messages.

For instance, here are some open rate stats for our latest outreach campaign:

In all honestly, 71% open rate is pretty decent (even our regular email subscribers aren’t that active).

4. Sussing out Whom to Target

Figuring out whom to target is risky business – if you pick the wrong recipients, then you’re in danger of wasting valuable time.

There are many great services that can scout out relevant email addresses to aid your campaign, and hunter.io is a good example that offers a free email search engine (albeit with limited usage for non-premium members).

A good alternative to hunter.io is Voila Norbert.

To find an email address, simply enter the name of the person and a domain name of the company they work at.

Although the information isn’t 100% accurate all the time, this way of finding the right email address can save a lot of time, especially if that particular domain has hundreds of registered emails.

5. Finding the actual recipients

It pays to be attentive in finding which website staff to email – if you believe your blog has a resource that you feel should be added to a website’s list, you could contact the author of an existing article in which you believe your site would make a good reference point. However, a generic ask for a link would not bring the numbers, as it’s likely to be regarded as spam. Answer the following questions before asking for an inclusion of your link:

  1. Is the site relevant to my resource?
  2. Is my resource of an exceptional quality and is better than the rest?
  3. Does the site look trustworthy?
  4. Do I have the name of the website owner or the author of the article?
  5. Do I have the right email address?
  6. When was it published? If the article is 4-5 years old, it’s very unlikely that someone will update it for the sake of one additional resource.
  7. Did I use enough personal touches? See point 1 for examples.

If only 2-3 of these questions fall under the category of ‘No’ or ‘Negative’ then it’s not worth the effort outreaching – simply because your email will appear spammy.

You need to be observant – if you’re targeting an author of an article that you feel your work would benefit as a reference, be sure to check whether the author is a guest poster or a member of staff for the business. If it’s the former, you’d be better off contacting the editor – though getting in touch with the original content producer may lead to your work being linked in future publications.

Many websites now shy away from publishing emails of editors and content producers in favor of using website contact forms, but if you’re looking to get your posts or resources noticed, the best way of having your message read by those who matter is to find the details of the content producers themselves.

6. Keeping on Top of Your Follow-Ups

It can be easy to neglect a follow up to your outreach email. If the recipient didn’t want to reply the first time, why would they bother a second time? While chasing a less responsive target may seem counter-intuitive, it works as a great simple call to action and indicates to them that you’re serious about showing off your work.

Our follow up template is a simplified reminder of our original email – our intention is to drop a subtle reminder that we have a great product that would benefit the user and their readership:

Hey NAME,

Just a quick follow-up on a message I sent earlier (attached below) about our awesome POST TITLE (LINK TO THE POST): I would really appreciate to hear back from you.

Best Wishes,

Dmytro

Web: https://solvid.co.uk
Email: hello@solvid.co.uk

We use the reply function on our initial email for ease of reference for the recipient, while including a transparent subject line informing our target that we’re simply following up to an original email.

It’s important to refrain from trigger-happy follow-ups. Becoming a nuisance outreacher risks alienating your audience and even damaging your reputation. Therefore, we wouldn’t suggest going for more than 2 follow-ups after the initial outreach email.

7. Managing the Scale of Outreach

The business of outreach is a long-winded one that carries no guarantee of success. You could invest days of hard work into emailing 1000s of recipients and receive no interest in return.

Luckily you can maximize your chances of success and minimize the time spent chasing poor leads by doing a little bit of market research.

Try to understand who your target would be and whether they would have any affiliates or backlinks that would also benefit from utilizing your work or service.

It’s better to have 100 quality recipients than 1,000 poorly researched ones – this is how we got 20-25% success rate of our latest email outreach campaign.

We like to run tidy outreach campaigns, so take the preemptive measure of identifying leads to investigate to assess whether associated websites would benefit from using our work. If we feel that they would, we add their information to our spreadsheet and invite them to take a look at a relevant piece that would make a good reference point.

Conclusion

So there you have it – with some good prep and honest marketing, the age-old slog of email outreach doesn’t have to be such a pain.

As long as you’re outreaching to a relevant personal with a resource that can potentially bring value to that website’s audience while keeping your emails reasonably personal (without being too creepy), you should see a positive return for the time spent.

Now it’s time to get out there and put your website on the map!

 

About Kissmetrics

Kissmetrics combines behavioral analytics with email automation. Our software tracks actions of your users across multiple devices allowing you to analyze, segment and engage your customers with automatic, behavior-based emails in one place. We call it Customer Engagement Automation. Get, keep and grow more customers with Kissmetrics.

 

 

About the Author: Dmytro is a Head Wizard at Solvid, a creative inbound marketing & software development agency in London, UK. His work has been featured and mentioned in a wide range of publication, including The Next Web, Business2Community, Huff Post, Crazy Egg, Sitepoint, SEMRush, and more.



source https://blog.kissmetrics.com/tribulations-of-email-outreach/

Snapchat starts algorithm-personalized redesign splitting social and media

 By putting best friends first and dividing them from professional publishers, Snapchat hopes to conquer Instagram and revive its own growth with a big redesign that begins rolling out Friday. And it looks great. Snapchat is finally personalizing, highlighting the most relevant content so it’s easier to consume. “We are separating the social from the media, and taking an important… Read More

source https://techcrunch.com/2017/11/29/snapchat-redesign/?ncid=rss

Tuesday 28 November 2017

How to Write Marketing Case Studies That Convert

Posted by kerryjones

In my last post, I discussed why your top funnel content shouldn’t be all about your brand. Today I’m making a 180-degree turn and covering the value of content at the opposite end of the spectrum: content that’s directly about your business and offers proof of your effectiveness.

Specifically, I’m talking about case studies.

I’m a big believer in investing in case studies because I’ve seen firsthand what happened once we started doing so at Fractl. Case studies were a huge game changer for our B2B marketing efforts. For one, our case studies portfolio page brings in a lot of traffic – it’s the second most-visited page on our site, aside from our home page. It also brings in a significant volume of organic traffic, being our fourth most-visited page from organic searches. Most importantly, our case studies are highly effective at converting visitors to leads – about half of our leads view at least one of our case studies before contacting us.

Assuming anyone who reads the Moz Blog is performing some type of marketing function, I’m zeroing in on how to write a compelling marketing case study that differentiates your service offering and pulls prospects down the sales funnel. However, what I’m sharing can be used as a framework for creating case studies in any industry.

Get your client on board with a case study

Marketers shy away from creating case studies for a few reasons:

  1. They’re too busy “in the weeds” with deliverables.
  2. They don’t think their results are impressive enough.
  3. They don’t have clients’ permission to create case studies.

While I can’t help you with #1 and #2 (it’s up to you to make the time and to get the results deserving of a case study!), I do have some advice on #3.

In a perfect world, clients would encourage you to share every little detail of your time working together. In reality, most clients expect you to remain tight-lipped about the work you’ve done for them.

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Understandably, this might discourage you from creating any case studies. But it shouldn’t.

With some compromising, chances are your client will be game for a case study. We’ve noticed the following two objections are common regarding case studies.

Client objection 1: “We don’t want to share specific numbers.”

At first it you may think, “Why bother?” if a client tells you this, but don’t let it hold you back. (Truth is, the majority of your clients will probably feel this way).

In this instance, you’ll want your case study to focus on highlighting the strategy and describing projects, while steering away from showing specific numbers regarding short and long-term results. Believe it or not, the solution part of the case study can be just as, or more, compelling than the results. (I’ll get to that shortly.)

And don’t worry, you don’t have to completely leave out the results. One way to get around not sharing actual numbers but still showing results is to use growth percentages.

Specific numbers: “Grew organic traffic from 5,000 to 7,500 visitors per month”

Growth percentage: “Increased organic traffic by 150%”

We do this for most of our case studies at Fractl, and our clients are totally fine with it.

Client objection 2: “We don’t want to reveal our marketing strategy to competitors.”

A fear of giving away too much intel to competitors is especially common in highly competitive niches.

So how do you get around this?

Keep it anonymous. Don’t reveal who the client is and keep it vague about what niche they’re in. This can be as ambiguous as referring to the client as “Client A” or slightly more specific (“our client in the auto industry”). Instead, the case study will focus on the process and results – this is what your prospects care about, anyway.

Gather different perspectives

Unless you were directly working with the client who you are writing the case study about, you will need to conduct a few interviews to get a full picture of the who, what, how, and why of the engagement. At Fractl, our marketing team puts together case studies based on interviews with clients and the internal team who worked on the client’s account.

The client

Arrange an interview with the client, either on a call or via email. If you have multiple contacts within the client’s team, interview the main point of contact who has been the most involved in the engagement.

What to ask:

  • What challenge were you facing that you hired us to help with?
  • Had you previously tried to solve this challenge (working with another vendor, using internal resources, etc.)?
  • What were your goals for the engagement?
  • How did you benefit from the engagement (short-term and long-term results, unexpected wins, etc.)?

You’ll also want to run the case study draft by the client before publishing it, which offers another chance for their feedback.

The project team

Who was responsible for this client’s account? Speak with the team behind the strategy and execution.

What to ask:

  • How was the strategy formed? Were strategic decisions made based on your experience and expertise, competitive research, etc.?
  • What project(s) were launched as part of the strategy? What was the most successful project?
  • Were there any unexpected issues that you overcame?
  • Did you refine the strategy to improve results?
  • How did you and the client work together? Was there a lot of collaboration or was the client more hands-off? (Many prospective clients are curious about what their level of involvement in your process would look like.)
  • What did you learn during the engagement? Any takeaways?

Include the three crucial elements of a case study

There’s more than one way to package case studies, but the most convincing ones all have something in common: great storytelling. To ensure you’re telling a proper narrative, your case study should include the conflict, the resolution, and the happy ending (but not necessarily in this order).

We find a case study is most compelling when you get straight to the point, rather than making someone read the entire case study before seeing the results. To grab readers’ attention, we begin with a quick overview of conflict-resolution-happy ending right in the introduction.

For example, in our Fanatics case study, we summarized the most pertinent details in the first three paragraphs. The rest of the case study focused on the resolution and examples of specific projects.

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Let’s take a look at what the conflict, resolution, and happy ending of your case study should include.

The Conflict: What goal did the client want to accomplish?

Typically serving as the introduction of the case study, “the conflict” should briefly describe the client’s business, the problem they hired you to work on, and what was keeping them from fixing this problem (ex. lack of internal resources or internal expertise). This helps readers identify with the problem the client faced and empathize with them – which can help them envision coming to you for help with this problem, too.

Here are a few examples of “conflicts” from our case studies:

  • “Movoto engaged Fractl to showcase its authority on local markets by increasing brand recognition, driving traffic to its website, and earning links back to on-site content.”
  • “Alexa came to us looking to increase awareness – not just around the Alexa name but also its resources. Many people had known Alexa as the site-ranking destination; however, Alexa also provides SEO tools that are invaluable to marketers.”
  • “While they already had strong brand recognition within the link building and SEO communities, Buzzstream came to Fractl for help with launching large-scale campaigns that would position them as thought leaders and provide long-term value for their brand.”

The Resolution: How did you solve the conflict?

Case studies are obviously great for showing proof of results you’ve achieved for clients. But perhaps more importantly, case studies give prospective clients a glimpse into your processes and how you approach problems. A great case study paints a picture of what it’s like to work with you.

For this reason, the bulk of your case study should detail the resolution, sharing as much specific information as you and your client are comfortable with; the more you’re able to share, the more you can highlight your strategic thinking and problem solving abilities.

The following snippets from our case studies are examples of details you may want to include as part of your solution section:

What our strategy encompassed:

“Mixing evergreen content and timely content helped usher new and existing audience members to the We Are Fanatics blog in record numbers. We focused on presenting interesting data through evergreen content that appealed to a variety of sports fans as well as content that capitalized on current interest around major sporting events.” - from Fanatics case study

How strategy was decided:

“We began by forming our ideation process around Movoto’s key real estate themes. Buying, selling, or renting a home is an inherently emotional experience, so we turned to our research on viral emotions to figure out how to identify with and engage the audience and Movoto’s prospective clients. Based on this, we decided to build on the high-arousal feelings of curiosity, interest, and trust that would be part of the experience of moving.

We tapped into familiar cultural references and topics that would pique interest in the regions consumers were considering. Comic book characters served us well in this regard, as did combining publicly available data (such as high school graduation rates or IQ averages) with our own original research.” - from Movoto case study

Why strategy was changed based on initial results:

“After analyzing the initial campaigns, we determined the most effective strategy included a combination of the following content types designed to achieve different goals [case study then lists the three types of content and goals]...

This strategy yielded even better results, with some campaigns achieving up to 4 times the amount of featured stories and social engagement that we achieved in earlier campaigns.” - from BuzzStream case study

How our approach was tailored to the client’s niche:

“In general, when our promotions team starts its outreach, they’ll email writers and editors who they think would be a good fit for the content. If the writer or editor responds, they often ask for more information or say they’re going to do a write-up that incorporates our project. From there, the story is up to publishers – they pick and choose which visual assets they want to incorporate in their post, and they shape the narrative.

What we discovered was that, in the marketing niche, publishers preferred to feature other experts’ opinions in the form of guest posts rather than using our assets in a piece they were already working on. We had suspected this (as our Fractl marketing team often contributes guest columns to marketing publications), but we confirmed that guest posts were going to make up the majority of our outreach efforts after performing outreach for Alexa’s campaigns.” - from Alexa case study

Who worked on the project:

Since the interviews you conduct with your internal team will inform the solution section of the case study, you may want to give individuals credit via quotes or anecdotes as a means to humanize the people behind the work. In the example below, one of our case studies featured a Q&A section with one of the project leads.

The Happy Ending: What did your resolution achieve?

Obviously, this is the part where you share your results. As I mentioned previously, we like to feature the results at the beginning of the case study, rather than buried at the end.

In our Superdrug Online Doctor case study, we summarized the overall results our campaigns achieved over 16 months:

But the happy ending isn’t finished here.

A lot of case studies fail to answer an important question: What impact did the results have on the client’s business? Be sure to tie in how the results you achieved had a bottom-line impact.

In the case of Superdrug Online Doctor, the results from our campaigns lead to a 238% increase in organic traffic. This type of outcome has tangible value for the client.

You can also share secondary benefits in addition to the primary goals the client hired you for.

In the case of our client Busbud, who hired us for SEO-oriented goals, we included examples of secondary results.

Busbud saw positive impacts beyond SEO, though, including the following:

  • Increased blog traffic
  • New partnerships as a result of more brands reaching out to work with the site
  • Brand recognition at large industry events
  • An uptick in hiring
  • Featured as a “best practice” case study at an SEO conference

Similarly, in our Fractl brand marketing case study, which focused on lead generation, we listed all of the additional benefits resulting from our strategy.

How to get the most out of your case studies

You’ve published your case study, now what should you do with it?

Build a case study page on your site

Once you've created several case studies, I recommend housing them all on the same page. This makes it easy to show off your results in a single snapshot and saves visitors from searching through your blog or clicking on a category tag to find all of your case studies in one place. Make this page easy to find through your site navigation and internal links.

While it probably goes without saying, make sure to optimize this page for search. When we initially created our case study portfolio page, we underestimated its potential to bring in search traffic and assumed it would mostly be accessed from our site navigation. Because of this, we were previously using a generic URL to house our case study portfolio. Since updating the URL from “frac.tl/our-work” to “frac.tl/content-marketing-case-studies,” we’ve jumped from page 2 to the top #1–3 positions for a specific phrase we wanted to rank for (“content marketing case studies”), which attracts highly relevant search traffic.

Use case studies as concrete proof in blog posts and off-site content

Case studies can serve as tangible examples that back up your claims. Did you state that creating original content for six months can double your organic traffic? On its own, this assertion may not be believable to some, but a case study showing these results will make your claim credible.

In a post on the Curata blog, my colleague Andrea Lehr used our BuzzStream case study to back up her assertion that in order to attract links, social shares, and traffic, your off-site content should appeal to an audience beyond your target customer. Showing the results this strategy earned for a client gives a lot more weight to her advice.

On the same note, case studies have high linking potential. Not only do they make a credible citation for your own off-site content, they can also be cited by others writing about your service/product vertical. Making industry publishers aware that you publish case studies by reaching out when you’ve released a new case study can lead to links down the road.

Repurpose your case studies into multiple content formats

Creating a case study takes a lot of time, but fortunately it can be reused again and again in various applications.

Long-form case studies

While a case study featured on your site may only be a few hundred words, creating a more in-depth version is a chance to reveal more details. If you want to get your case study featured on other sites, consider writing a long-form version as a guest post.

Most of the case studies you’ll find on the Moz Blog are extremely detailed:

Video

HubSpot has hundreds of case studieson its site, dozens of which also feature supplemental video case studies, such as the one below for Eyeota.

Don’t feel like you have to create flashy videos with impressive production value, even no-frills videos can work. Within its short case study summaries, PR That Converts embeds videos of clients talking about its service. These videos are simple and short, featuring the client speaking to their webcam for a few minutes.

Speaking engagements

Marketing conferences love case studies. Look on any conference agenda, and you’re sure to notice at least a handful of speaker presentations focused on case studies. If you’re looking to secure more speaking gigs, including case studies in your speaking pitch can give you a leg up over other submissions – after all, your case studies are original data no one else can offer.

My colleague Kelsey Libert centered her MozCon presentation a few years ago around some of our viral campaign case studies.

Sales collateral

As I mentioned at the beginning of this post, many of our leads view the case studies on our site right before contacting us about working together. Once that initial contact is made, we don’t stop showing off our case studies.

We keep a running “best of” list of stats from our case studies, which allows us to quickly pull compel

source https://moz.com/blog/how-to-write-marketing-case-studies-that-convert

Instagram now allows optional photo and video message replays

 Instagram has tweaked a couple of its direct messaging features to make them a bit more flexible and interactive. You can now automatically capture and remix photos sent to you in replies back to friends, and allow photo and video replays to be replayed more than once. The remix feature lets you capture the original photo message and incorporate it into your reply, complete with the option… Read More

source https://techcrunch.com/2017/11/28/instagram-now-allows-optional-photo-and-video-message-replays/?ncid=rss

Facebook and Twitter to provide Brexit disinformation reports soon

 A UK parliamentary committee that’s investing fake news has been told by Facebook and Twitter they will provide information relating to Russian interference during the UK’s 2016 Brexit referendum vote in the coming weeks.  Read More

source https://techcrunch.com/2017/11/28/facebook-and-twitter-to-provide-brexit-disinformation-reports-soon/?ncid=rss

Facebook prototypes Messenger Broadcast for businesses

 Facebook may soon be ready to squeeze more money out of its 1.3 billion user chat app. The company has internally developed “Messenger Broadcast”, a self-serve mass-messaging interface that lets businesses send marketing messages to users. Facebook confirmed to TechCrunch that it’s testing the feature internally, but hadn’t trialed it to the public or with businesses as… Read More

source https://techcrunch.com/2017/11/28/facebook-messenger-broadcast/?ncid=rss

3 Shortcuts for Business Owners to Market Effectively Without Wasting Time

9-to-5 jobs are never truly 9-5.

There’s always something that comes up that needs to get done. ASAP. No questions asked.

Thank your boss for that one. Actually, don’t. That’s probably not a good idea.

But running a business is a whole new level of busy. Being a business owner in today’s world is damn near impossible.

Want to have a normal work-life balance? Good joke.

Need to take a vacation to refresh your brain? Sure. If you’re okay with a business-level apocalypse.

Family asking you to go apple picking this weekend? It ain’t happening.

As a small business owner, you’ve got to run every single department, constantly making sure everything’s running smoothly.

That means creating new content, generating big ideas, speaking with clients, landing sales, checking emails, running marketing reports.

The list goes on.

You simply don’t have enough time in the day to complete all of these tasks.

You can’t scale your business to new heights if you ignore any of them though.

They need to get done. Your business and livelihood literally depend on it.

So what do you do?

You need to automate. Put boring, tedious, time-consuming tasks on autopilot to save yourself hours every week.

Marketing automation isn’t easy, but it’s necessary if you want to scale your business without dying from sleep deprivation.

Here are the reasons why you need marketing automation and three tips for small business owners to automate and scale.

How marketing automation can be your saving grace

Marketing automation is just what it sounds like: automating marketing-based tasks.

If you’re not too familiar with marketing automation, here’s a simple definition from Google:

The goal is to save you time and increase your ROI.

Automation does this by cutting out time spent on tedious processes. Meaning you’re using less labor. And less labor means less overhead.

But here’s the biggest benefit of all:

Less time spent working means more time looking at pugs.

Yes, it’s a real addiction that affects thousands every year (source: N/A).

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The more you can automate, the better.

According to the latest data, the vast majority of marketers using marketing automation strategies are successful in achieving their objectives:

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Another study discovered that 50% of marketers using automation tools found either some increases or massive increases in leads:

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But effectively gaining leads isn’t all that comes with marketing automation.

It shouldn’t even be the main focus.

Sure, it’s great that marketing automation can increase leads; don’t get me wrong.

That’s amazing.

But the goal here is to reduce time spent working without reducing profit.

If you don’t see a massive spike in leads, but you’re cutting out 10 hours of marketing work each week with automation, you’re effectively increasing profit by reducing labor.

See what I mean?

Even if the process doesn’t generate 10x the amount of leads, you’re spending less on labor.

Less labor = less overhead = more profit.

This is where people tend to go wrong. When you only focus on lead increases, you lose sight of profit and business growth.

There are dozens of ways to achieve profit and growth that don’t include landing more clients.

And according to Aberdeen, companies using marketing automation can reduce their marketing-to-close time by 49%.

That potentially means completing your work in half the time.

If you’re strapped for time and haven’t slept in weeks, it’s time to implement marketing automation.

It will not only cut down on your working hours, but it’ll also reduce your labor costs and help you generate more leads.

Here are three great ways you can automate your growth today.

1. Automate your Content Promotion

Content promotion is critical to business growth.

When it comes to driving new organic traffic and leads, nothing competes with top-notch content.

But having good content alone won’t always drive traffic.

So most marketers turn to promotion on social channels like Twitter, LinkedIn, and Facebook.

All of these platforms are an easy way to generate more leads.

But it takes time. And lot’s of it.

In fact, Statista found that the majority of marketers are spending anywhere from one to 10 hours per week on social media.

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By scheduling content and loading it into your Buffer queue, you can quickly waste a few hours every week.

Coming up with tweets and trying to squeeze your content into 140 characters sucks.

Especially when you’re re-sharing that post five different ways.

Content sharing is a necessary process that’s tedious and often time-consuming.

On top of that, it doesn’t always equate to a perfect return on investment.

So it’s sometimes thrown on the backburner.

But that’s not an option in today’s world that’s obsessed with social media.

Thanks to marketing automation, it doesn’t have to be.

You can automatically share content from your blog to social media without lifting a finger.

Here’s how.

Start by creating an account with Zapier.

It’s a popular automation tool that connects thousands of different SaaS tools that you use daily.

Once you make an account, click on the explore tab and head to the “Marketers” section:

Next, you should be able to locate the following “Zap,” or automation process:

This is legitimately a life saver.

If social media is the bane of your existence, you will save hours every week from trying to post and come up with new ideas.

Click “Use This Zap” to start a new automation workflow.

Next, you’ll have to link your public blog RSS feed.

If you’re not sure what that is, you can set up an RSS feed in just a few minutes with this Google tutorial.

After plugging in your feed URL, you can head to the “Action” step, which is where your social post will happen:

All you have to do here is link your account, and you’re good to go.

So next time you publish a blog post on your site, Zapier will trigger this automation process and craft a tweet for you instantly.

You can use this automation technique for all of your social channels. If you don’t want to use an RSS feed, Zapier allows you to connect WordPress too:

Ditch the hours spent crafting tweets and social posts. Automate it instead.

2. Only Focus on the Important Emails

If you’re like me, you spend too much time checking your email.

It’s obviously not because you want to, but simply because your inbox is jammed with emails.

HubSpot’s latest research shows us that marketers spend an average of nearly four hours just sending emails every week.

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That doesn’t include checking your email. That’s just typing and sending emails.

Brutal.

Email sucks. It’s boring and often filled with junk.

Yet, your iPhone is blowing up every two minutes from new emails, distracting you from the task at hand and killing your productivity.

So, how do you only get notifications for the important stuff? How do you cut out those nearly 4 hours of sending emails each week?

By automating your email process.

In Zapier, you can set up an automation workflow that allows you to get notified only when specific people email you:

Do you have important clients that email you frequently?

Or even employees that ask time-sensitive questions?

Then you need this. It’s extremely easy to set up, too.

Click “Use This Zap” to get started. Be sure to connect your Gmail account to Zapier and select your work email as the inbox.

Next, you need to type in the search string that will trigger this process.

For example, you can enter a few different search strings:

Try using direct email addresses from clients, employees, or even another boss (like your significant other).

You can also set up simple subject lines like “from:client name.”

Once you save this automation workflow, you’ll get pinged on Slack whenever an important email comes in.

Meaning you can respond instantly and only spend time on the most important emails.

So silence your email notifications, get some work done, and respond to the big-ticket clients.

Stop spending four hours weekly on email with this automation tip.

3. Automate your lead flow

Collecting leads is awesome.

You just drove some quality traffic to your site and converted a few of them.

Great. Now what?

Do you download the data and upload it into a CRM? Or into your favorite email campaign platform?

Lead flow processes can quickly become tedious and time-consuming.

From downloading, formatting, and uploading lists, you could be spending hours on it weekly.

Plus, if you don’t follow up with a lead fast, you risk losing them.

Automation is critical when it comes to perfecting a lead flow.

From automatically sending nurturing emails to uploading lists without doing the work, you can quickly cut down your hours.

One of my favorite Zapier integrations is adding new sales leads directly to a CRM or email platform without doing the actual work.

You have much more important things to do besides uploading lists and creating new campaigns.

With Zapier, you can actually automatically upload new leads from your site or social media ads directly into a CRM or email campaign.

Zapier is great for this simply because of the integrations they offer.

You can connect it with the top services like MailChimp, HubSpot, and more.

If you use it, they most likely have it.

This is one of my favorite Zaps:

If you don’t use Constant Contact or Gravity Forms, don’t fret.

You can connect nearly anything with Zapier.

This is just an example of two integrations that are amazing.

If you set up this Zap, you are automating the process of lead gen to nurturing without ever having to worry about it.

With your favorite email platform, you can usually turn on settings to send newly-added leads a welcome email, too.

Meaning you are virtually skipping these steps:

Checking your leads, downloading the lead list, formatting it for your platform, uploading it, creating and sending a new campaign.

That’s potentially hours of work every week.

If you’re a lazy business owner like me, you can get tons of value from automating lead flows.

Conclusion

Running a small business is one of the toughest ventures you can embark on. Besides kids.

Don’t get me started.

From sleepless nights (or weeks) to chasing the ever elusive “work-life balance,” you’re always strapped for time. Your plate is constantly full to the point where nothing gets done.

Your workload exceeds human capabilities. And unless you’ve got the hookup on some new age brain transplant technology, you’ve only got one option:

Automation.

If you notice that tasks are piling up and taking up your time, you need to automate.

Do you want your business to have any shot at scaling and achieving new growth? If so, you’ve gotta cut out the junk that, though necessary, doesn’t directly contribute to growth.

But you can’t ignore it full scale. You just need to automate it, filter it out, or delete it entirely.

Freeing up time doesn’t just save you time. It can also help make you a lot more money in the long run.
 

About Kissmetrics

Kissmetrics combines behavioral analytics with email automation. Our software tracks actions of your users across multiple devices allowing you to analyze, segment and engage your customers with automatic, behavior-based emails in one place. We call it Customer Engagement Automation. Get, keep and grow more customers with Kissmetrics.

 

 

About the Author: Brad Smith is the founder of https://blog.kissmetrics.com/market-effectively-without-wasting-time/