Spotify is building shared-queue Social Listening

Want to rock out together even when you’re apart? Spotify has prototyped an unreleased feature called “Social Listening” that lets multiple people add songs to a queue they can all listen to. You just all scan one friend’s QR-style Spotify Social Listening code, and then anyone can add songs to the real-time playlist. Spotify could potentially expand the feature to synchronize playback so you’d actually hear the same notes at the same time, but for now it’s a just a shared queue.

Social Listening could give Spotify a new viral growth channel, as users could urge friends to download the app to sync up. The intimate experience of co-listening might lead to longer sessions with Spotify, boosting ad plays or subscription retention. Plus, it could differentiate Spotify from Apple Music, YouTube Music, Tidal and other competing streaming services.

A Spotify spokesperson tells TechCrunch that “We’re always testing new products and experiences, but have no further news to share at this time.” Spotify already offers Collaborative Playlists friends can add to, but Social Listening is designed for real-time sharing. The company refused to provide further details on the prototype or when it might launch.

The feature is reminiscent of Turntable.fm, a 2011 startup that let people DJ in virtual rooms on their desktop that other people could join where they could chat, vote on the next song and watch everyone’s avatars dance. But the company struggled to properly monetize through ad-free subscriptions and shut down in 2014. Facebook briefly offered its own version called “Listen With…” in 2012 that let Spotify or Rdio users synchronize music playback.

Spotify Social Listening was first spotted by reverse-engineering sorceress and frequent TechCrunch tipster Jane Manchun Wong. She discovered code for the feature buried in Spotify’s Android app, but for now it’s only available to Spotify employees. Social Listening appears in the menu of connected devices you can open while playing a song beside nearby Wi-Fi and Bluetooth devices. “Connect with friends: Your friends can add tracks by scanning this code – You can also scan a friend’s code,” the feature explains.

A help screen describes Social Listening as “Listen to music together. 1. On your phone, play a song and select (Connected Devices). You’ll see a code at the bottom of the screen. 2. On your friend’s phone, select the same (Connected Devices) icon, tap SCAN CODE, and point the camera at your code. 3. Now you can control the music together.” You’ll then see friends who are part of your Social Listening session listed in the Connected Devices menu. Users can also copy and share a link to join their Social Listening session that starts with the URL prefix https://open.spotify.com/socialsession/. Note that Spotify never explicitly says that playback will be synchronized.

With streaming apps largely having the same music catalog and similar $9.99 per month premium pricing, they have to compete on discovery and user experience. Spotify has long been in the lead here with its algorithmically personalized Discover Weekly playlists, which were promptly copied by Apple and SoundCloud.

Oddly, Spotify has stripped out some of its own social features over the years, eliminating the in-app messaging inbox and instead pushing users to share songs over third-party messaging apps. The deemphasis in discovery through friends conveniently puts the focus on Spotify’s owned playlists. That gives it leverage over the record labels during their rate negotiations as it’s who influences which songs will become hits, so if labels don’t play nice their artists might not get promoted via playlists.

That’s why it’s good to see Spotify remembering that music is an inherently social experience. Music physically touches us through its vibrations, and when people listen to the same songs and are literally moved by it at the same time, it creates a sense of togetherness we’re too often deprived of on the internet.

source https://techcrunch.com/2019/05/31/spotify-social-listening/

Spotify is building shared queue Social Listening

Want to rock out together even when you’re apart? Spotify has prototyped an unreleased feature called “Social Listening” that lets multiple people add songs to a queue they can all listen to. You just all scan one friend’s QR-style Spotify Social Listening code, and then anyone can add songs to the real-time playlist. Spotify could potentially expand the feature to synchronize playback so you’d actually hear the same notes at the same time, but for now it’s a just a shared queue.

Social Listening could give Spotify a new viral growth channel, as users could urge friends to download the app to sync up. The intimate experience of co-listening might lead to longer sessions with Spotify, boosting ad plays or subscription retention. Plus it could differentiate Spotify from Apple Music, YouTube Music, Tidal, and other competing streaming services.

A Spotify spokesperson tells TechCrunch that “We’re always testing new products and experiences, but have no further news to share at this time.” Spotify already offers Collaborative Playlists friends can add to, but Social Listening is designed for real-time sharing. The company refused to provide further details on the prototype or when it might launch.

The feature is reminiscent of Turntable.fm, a 2011 startup that let people DJ in virtual rooms on their desktop that other people could join where they could chat, vote on the next song, and watch everyone’s avatars dance. But the company struggled to properly monetize through ad-free subscriptions and shut down in 2014. Facebook briefly offered its own version called “Listen With…” in 2012 that let Spotify or Rdio users synchronize music playback.

Spotify Social Listening was first spotted by reverse engineering sorceress and frequent TechCrunch tipster Jane Manchun Wong. She discovered code for the feature buried in Spotify’s Android app, but for now it’s only available to Spotify employees. Social Listening appears in the menu of connected devices you can open while playing a song beside nearby Wi-Fi and Bluetooth devices. “Connect with friends: Your friends can add tracks by scanning this code – You can also scan a friend’s code” the feature explains.

A help screen describes Social Listening as “Listen to music together. 1. On your phone, play a song and select (Connected Devices). You’ll see a code at the bottom of the screen. 2. On your friend’s phone, select the same (Connected Devices) icon, tap SCAN CODE, and point the camera at your code. 3. Now you can control the music together.” You’ll then see friends who are part of your Social Listening session listed in the Connected Devices menu. Users can also copy and share a link to join their Social Listening session that starts with the URL prefix https://open.spotify.com/socialsession/ Note that Spotify never explicitly says that playback will be synchronized.

With streaming apps largely having the same music catalog and similar $9.99 per month premium pricing, they have to compete on discovery and user experience. Spotify has long been in the lead here with its algorithmically personalized Discover Weekly playlists that were promptly copied by Apple and SoundCloud.

Oddly, Spotify has stripped out some of its own social features over the years, eliminating the in-app messing inbox and instead pushing users to share songs over third-party messaging apps. The deemphasis in discovery through friends conveniently puts the focus on Spotify’s owned playlists. That gives it leverage over the record labels during their rate negotations since it’s who influences which songs will become hits, so if labels don’t play nice their artists might not get promoted via playlists.

That’s why it’s good to see Spotify remembering that music is an inherently social experience. Music physically touches us through its vibrations, and when people listen to the same songs and are literally moved by it at the same time, it creates a sense of togetherness we’re too often deprived of on the Internet.

source https://techcrunch.com/2019/05/31/spotify-social-listening/

Alibaba pumps $100 million into Vmate to grow its video app in India

Chinese tech giant Alibaba is doubling down on India’s burgeoning video market, looking to fight back local rival ByteDance, Google, and Disney to gain its foothold in the nation. The company said today that it is pumping $100 million into Vmate, a three-year-old social video app owned by subsidiary UC Web.

Vmate was launched as a video streaming and sharing app in 2016. But in the years since, it has added features such as video downloads and 3-dimensional face emojis to expand its use cases. It has amassed 30 million users globally, and will use the capital to scale its business in India, the company told TechCrunch. Alibaba Group did not respond to TechCrunch’s questions about its ownership of the app.

The move comes as Alibaba revives its attempts to take on the growing social video apps market, something it has missed out completely in China. Vmate could potentially help it fill the gap in India. Many of the features Vmate offers are similar to those by ByteDance’s TikTok, which currently has more than 120 million active users in India. ByteDance, with valuation of about $75 billion, has grown its business without taking money from either Alibaba or Tencent, the latter of which has launched its own TikTok-like apps with limited success.

Alibaba remains one of the biggest global investors in India’s e-commerce and food-tech markets. It has heavily invested in Paytm, BigBasket, Zomato, and Snapdeal. It was also supposedly planning to launch a video streaming service in India last year — a rumor that was fueled after it acquired majority stake in TicketNew, a Chennai-based online ticketing service.

UC Web, a subsidiary of Alibaba Group, also counts India as one of its biggest markets. The browser maker has attempted to become a super app in India in recent years by including news and videos. In the last two years, it has been in talks with several bloggers and small publishers to host their articles directly on its platform, many people involved in the project told TechCrunch.

UC Web’s eponymous browser rose to stardom in the days of feature phones, but has since lost the lion’s share to Google Chrome as smartphones become more ubiquitous. Chrome ships as the default browser on most Android smartphones.

The major investment by Alibaba Group also serves as a testament to the growing popularity of video apps in India. Once cautious about each megabyte they spent on the internet, thrifty Indians have become heavy video consumers online as mobile data gets significantly cheaper in the country. Video apps are increasingly climbing up the charts on Google Play Store.

In an event for marketers late last year, YouTube said that India was the only nation where it had more unique users than its parent company Google. The video juggernaut had about 250 million active users in India at the end of 2017. The service, used by more than 2 billion users worldwide, has not revealed its India-specific user base since.

T Series, the largest record label in India, became the first YouTube channel this week to claim more than 100 million subscribers. What’s even more noteworthy is that T-Series took 10 years to get to its first 10 million subscribers. The rest 90 million subscribers signed up to its channel in the last two years. Also fighting for users’ attention is Hotstar, which is owned by Disney. Earlier this month, it set a new global record for most simultaneous views on a live streaming event.

source https://techcrunch.com/2019/05/30/alibaba-vmate-100m-india/

UK Internet attitudes study finds public support for social media regulation

UK telecoms regulator Ofcom has published a new joint report and stat-fest on Internet attitudes and usage with the national data protection watchdog, the ICO — a quantitative study to be published annually which they’re calling the Online Nation report.

The new structure hints at the direction of travel for online regulation in the UK, following government plans set out in a recent whitepaper to regulate online harms — which will include creating a new independent regulator to ensure Internet companies meet their responsibilities.

Ministers are still consulting on whether this should be a new or existing body. But both Ofcom and the ICO have relevant interests in being involved — so it’s fitting to see joint working going into this report.

“As most of us spend more time than ever online, we’re increasingly worried about harmful content — and also more likely to come across it,” writes Yih-Choung Teh, group director of strategy and research at Ofcom, in a statement. “ For most people, those risks are still outweighed by the huge benefits of the internet. And while most internet users favour tighter rules in some areas, particularly social media, people also recognise the importance of protecting free speech – which is one of the internet’s great strengths.”

While it’s not yet clear exactly what form the UK’s future Internet regulator will take, the Online Nation report does suggest a flavor of the planned focus.

The report, which is based on responses from 2,057 adult internet users and 1,001 children, flags as a top-line finding that eight in ten adults have concerns about some aspects of Internet use and further suggests the proportion of adults concerned about going online has risen from 59% to 78% since last year (though its small-print notes this result is not directly comparable with last year’s survey so “can only be interpreted as indicative”).

Another stat being highlighted is a finding that 61% of adults have had a potentially harmful online experience in the past year — rising to 79% among children (aged 12-15). (Albeit with the caveat that it’s using a “broad definition”, with experiences ranging from “mildly annoying to seriously harmful”.)

While a full 83% of polled adults are found to have expressed concern about harms to children on the Internet.

The UK government, meanwhile, has made child safety a key focus of its push to regulate online content.

At the same time the report found that most adults (59%) agree that the benefits of going online outweigh the risks, and 61% of children think the internet makes their lives better.

While Ofcom’s annual Internet reports of years past often had a fairly dry flavor, tracking usage such as time spent online on different devices and particular services, the new joint study puts more of an emphasis on attitudes to online content and how people understand (or don’t) the commercial workings of the Internet — delving into more nuanced questions, such as by asking web users whether they understand how and why their data is collected, and assessing their understanding of ad-supported business models, as well as registering relative trust in different online services’ use of personal data.

The report also assesses public support for Internet regulation — and on that front it suggests there is increased support for greater online regulation in a range of areas. Specifically it found that most adults favour tighter rules for social media sites (70% in 2019, up from 52% in 2018); video-sharing sites (64% v. 46%); and instant-messaging services (61% v. 40%).

At the same time it says nearly half (47%) of adult internet users expressed recognition that websites and social media platforms play an important role in supporting free speech — “even where some people might find content offensive”. So the subtext there is that future regulation of harmful Internet content needs to strike the right balance.

On managing personal data, the report found most Internet users (74%) say they feel confident to do so. A majority of UK adults are also happy for companies to collect their information under certain conditions — vs over a third (39%) saying they are not happy for companies to collect and use their personal information.

Those conditions look to be key, though — with only small minorities reporting they are happy for their personal data to be used to program content (17% of adult Internet users were okay with this); and to target them with ads (only 18% didn’t mind that, so most do).

Trust in online services to protect user data and/or use it responsibly also varies significantly, per the report findings — with social media definitely in the dog house on that front. “Among ten leading UK sites, trust among users of these services was highest for BBC News (67%) and Amazon (66%) and lowest for Facebook (31%) and YouTube (34%),” the report notes.

Despite low privacy trust in tech giants, more than a third (35%) of the total time spent online in the UK is on sites owned by Google or Facebook.

“This reflects the primacy of video and social media in people’s online consumption, particularly on smartphones,” it writes. “Around nine in ten internet users visit YouTube every month, spending an average of 27 minutes a day on the site. A similar number visit Facebook, spending an average of 23 minutes a day there.”

And while the report records relatively high awareness that personal data collection is happening online — finding that 71% of adults were aware of cookies being used to collect information through websites they’re browsing (falling to 60% for social media accounts; and 49% for smartphone apps) — most (69%) also reported accepting terms and conditions without reading them.

So, again, mainstream public awareness of how personal data is being used looks questionable.

The report also flags limited understanding of how search engines are funded — despite the bald fact that around half of UK online advertising revenue comes from paid-for search (£6.7BN in 2018). “[T]here is still widespread lack of understanding about how search engines are funded,” it writes. “Fifty-four per cent of adult internet users correctly said they are funded by advertising, with 18% giving an incorrect response and 28% saying they did not know.”

The report also highlights the disconnect between time spent online and digital ad revenue generated by the adtech duopoly, Google and Facebook — which it says together generated an estimated 61% of UK online advertising revenue in 2018; a share of revenue that it points out is far greater than time spent (35%) on their websites (even as those websites are the most visited by adults in the UK).

As in previous years of Ofcom ‘state of the Internet’ reports, the Online Nation study also found that Facebook use still dominates the social media landscape in the UK.

Though use of the eponymous service continues falling (from 95% of social media users in 2016 to 88% in 2018). Even as use of other Facebook-owned social properties — Instagram and WhatsApp — grew over the same period.

The report also recorded an increase in people using multiple social services — with just a fifth of social media users only using Facebook in 2018 (down from 32% in 2018). Though as noted above, Facebook still dominates time spent, clocking up way more time (~23 minutes) per user per day on average vs Snapchat (around nine minutes) and Instagram (five minutes).  

A large majority (74%) of Facebook users also still check it at least once a day.

Overall, the report found that Brits have a varied online diet, though — on average spending a minute or more each day on 15 different internet sites and apps. Even as online ad revenues are not so equally distributed.

“Sites and apps that were not among the top 40 sites ranked by time spent accounted for 43% of average daily consumption,” the report notes. “Just over one in five internet users said that in the past month they had used ‘lots of websites or apps they’ve used before’ while a third (36%) said they ‘only use websites or apps they’ve used before’.”

There is also variety when it comes to how Brits search for stuff online, and while 97% of adult internet users still use search engines the report found a variety of other services also in the mix. 

It found that nearly two-thirds of people (65%) go more often to specific sites to find specific things, such as a news site for news stories or a video site for videos; while 30% of respondents said they used to have a search engine as their home page but no longer do.

The high proportion of searches being registered on shopping websites/apps (61%) also looks interesting in light of the 2017 EU antitrust ruling against Google Shopping — when the European Commission found Google had demoted rival shopping comparison services in search results, while promoting its own, thereby undermining rivals’ ability to gain traffic and brand recognition.

The report findings also indicate that use of voice-based search interfaces remains relatively low in the UK, with just 10% using voice assistants on a mobile phone — and even smaller percentages tapping into smart speakers (7%) or voice AIs on connected TVs (3%).

In another finding, the report suggests recommendation engines play a major part in content discovery.

“Recommendation engines are a key way for platforms to help people discover content and products — 70% of viewing to YouTube is reportedly driven by recommendations, while 35% of what consumers purchase on Amazon comes from recommendations,” it writes. 

In overarching aggregate, the report says UK adults now spend the equivalent of almost 50 days online per year.

While, each week, 44 million Brits use the internet to send or receive email; 29 million send instant messages; 30 million bank or pay bills via the internet; 27 million shop online; and 21 million people download information for work, school or university.

The full report can be found here.

source https://techcrunch.com/2019/05/30/uk-internet-attitudes-study-finds-public-support-for-social-media-regulation/

How to Perform a Thorough SEO Audit in Less Than 3 Minutes

They say there are over 200 ranking factors in Google’s algorithm.

But are you going to take the time to optimize your site for each and every single one of them?

Well, you should… but you probably won’t.

See, SEO has changed… it used to be that you could do a handful of things and rank well. Sadly, those days are gone.

Now you have to do every little thing and do it well to dominate Google.

So, I decided to make your job easier and release yet another new feature in Ubersuggest that audits your website for you in less than 3 minutes.

It’s called SEO Analyzer.

Introducing SEO Analyzer

If you want to find out what’s wrong with your website, you won’t have to do it manually anymore.

All you have to do is head over to the SEO Analyzer and put in your URL.

How SEO Analyzer works

Once you put in your URL, you’ll be taken to a report that looks something like this:

Once the report loads (it typically takes 3 minutes or less), you’ll see an overview like the image above.

The overview is broken down into 3 main sections.

Overview

The first section shows you your on-page SEO score (the higher the better), your estimated search traffic, the number of keywords the domain ranks for, and how many backlinks the site has.

You’ll also see a message from me that breaks down how many pages were crawled and any SEO errors that were found.

When you click on any of those 4 boxes, it will take you to a more in-depth report.

Clicking on the on-page score takes you to a page that lists out your SEO errors. It looks something like this:

Clicking on the organic traffic takes you to a report that shows you how well your site is performing.

Clicking on the keywords box shows you all of the keywords your website ranks for organically.

And clicking on the backlinks box shows you all of the sites linking to that domain.

Site health

This is my favorite section of the site audit report. This is where you can really dig around and boost your rankings

You can click on any of the four site health boxes and drill down into more reports.

This is important because you’ll want to first focus on clearing up any critical errors. From there, you’ll want to fix any warnings and then, finally, consider doing any of the given recommendations.

The health check box gives you an overview of the healthy pages and the ones that have issues or are broken or blocked or even redirected. By clicking on this box you’ll get taken to a report that lists all your SEO issues in detail.

From there you can click on any of those issues and you’ll be taken to the exact pages that contain any SEO errors and what they are exactly. An example of this is pages with too long of a title tag.

If you aren’t sure on how to fix any of the issues, just click on “what is this and how do I fix it?” and a box like this will appear:

And if you click on the critical errors, warnings or recommendations boxes, you’ll see reports just like the ones above. They will be broken down by how important they are.

That way you’ll know which fixes have the greatest SEO impact and how hard they are to implement.

You should first focus on the ones that have the highest SEO impact and are the easiest to implement. And I took the liberty to prioritize the table for you, so all you have to do is start at the top and work your way down to the bottom.

Site speed

Speed is important. Not only do faster load times help boost conversion rates, but they also help boost your search rankings.

There are two sections to the site speed. The section on the left breaks down your desktop load time and the section on the right breaks down your mobile load time.

Site speed varies drastically by a person’s connection and computer, but the charts give you a rough range of how fast or slow your site loads.

Your goal should be to have your site load in 3 seconds or less for both mobile and desktop.

The report even breaks down which areas are slowing down your site speed.

For example, you could have an issue with “First CPU Idle”… and if you aren’t sure what that means, just hover over the question mark and the tool will tell you.

Top SEO Issues

I know I said the report has 3 main sections, but the 4th section is just repeating the site health section.

You’ll see the 3 most important fixes that you should make to your site if you want higher rankings.

If you don’t have the time to fix everything, start off by fixing the 3 issues listed here. Those will give you the biggest bang for your buck.

Conclusion

So, what do you think about the SEO Analyzer report? Do you think it was a good addition to Ubersuggest?

I know I haven’t talked about the SEO Analyzer report much, but we’ve been working on it for 4 months now.

For now, the tool crawls the first 100 pages on your website, and eventually, our goal is to increase the limit to 500 or even 1,000. Technically we can do that fairly easily, but for the launch, I’ve capped it at 100 due to the sheer number of users I have and server load.

Give the SEO Analyzer a try and let me know what you think.

The post How to Perform a Thorough SEO Audit in Less Than 3 Minutes appeared first on Neil Patel.

source https://neilpatel.com/blog/seo-audit/

Go chat yourself with Facebook’s new Portal companion app

Ignoring calls that it’s creepy, Facebook is forging onward with its Portal smart display. Today Facebook quietly launched iOS and Android Portal apps that let owners show off photos on the screen without sharing them to the social network, and video call their home while they’re out.

The app isn’t likely to move the needle for Portal whose potential users fall into two camps: those so alarmed by Facebook’s privacy practices that they couldn’t imagine putting its camera and microphone in their home, and those ambivalent or ignorant regarding the privacy backlash who see it as an Amazon Echo with a nice screen and easy way to video call family. Critics were mostly surprised by the device’s quality but too freaked out to recommend it. Those willing to buy it have given it a 4- to 4.4-star average rating on Amazon, praising its AI camera that keeps people in frame of a video chat while they move though jeering some setup difficulties.

Facebook announced at f8 a month ago that the Portal app was coming and eventually so would encrypted WhatsApp video calls. It also extended sales to Europe and Canada, though the new app is currently only available in the US according to Sensor Tower which tipped us off to the launch. The $199 10-inch Portal and $349 15.6-inch Portal+ launched in October, soured by a swirl of Facebook privacy scandals. Last week, the company tried to score some points with the public by funding an art project displayed at the SF Museum Of Modern Art. But the “immersive” exhibit was just some Portals stuck to some funky painted wooden backdrops, and it all felt smarmy and forced.

Facebook stuck Portals into wooden backdrops and called it art

Portal’s app lets you video call your Portal so you can say hi to family while you’re out. That’s great for traveling parents or seeing who is around the house in the post-land line age. The app also allows you to add and remove accounts on Portal and manage who’s in your speed dial Favorites, which you could already do from the device. There’s still no Amazon Prime Video or Smart home controls as were promised at F8.

The option to send photos directly from your camera roll to Portal’s Superframe fixes the worst feature of the digital photo frame. Previously you’d have to select just from photo/video albums you’d shared to Facebook. That meant you were only showing off sacchrine photos you were willing to post online, and if you selected Your Photos or Photos Of You, you might end up displaying shots that were embarrassing or that don’t make sense outside of the News Feed.

My workaround was to create a Facebook album of photos for Portal set to be visible only to me, but that was a hassle. Now you can manually grab pics and videos from your phone and send them to Portal without the worry they’ll show up on your profile. Portal also now can show off your Instagram photos, as was announced at F8. Still missing is Google Assistant support, which Facebook told me it was working to integrate last year.

Facebook’s steady improvements to Portal might not have shook its paranoia-inducing reputation amongst tech news readers and privacy enthusiasts, but they’ve kept it perhaps the best big screen and camera-equipped smart speaker. But in the seven months since launch, Google has copied Portal’s auto-framing camera for video chat in its new Nest Hub Max while Amazon is making a slew of home appliances smart. Portal will need more marquee innovations and some brand rehabilitation if it’s going to stay competitive.

Facebook launches Portal auto-zooming video chat screens for $199/$349

source https://techcrunch.com/2019/05/28/facebook-portal-call-yourself/

Indie travel app Lambus makes group trip planning easier

There are plenty of travel apps for researching flights and hotels or generally organizing your trips, but indie German developer Hans Knöchel struggled to find one that could gather all his travel-related information in one place, in addition to allowing a group of friends to collaborate on the trip-planning process. So he built one for himself: Lambus, an app that lets you organize your travel documents, manage expenses, plus collaborate and chat with fellow co-travelers about the trip being planned.

Previously a senior software engineer at Appcelerator in San Jose, Knöchel came up with the idea for Lambus after being on the road a lot himself, and finding existing travel apps lacking.

“When traveling, you either use a manual folder with dozens of pages for all your information — or countless apps to display travel expenses, booking confirmations, and waypoint planning. Alternatives like Google Trips, Sygic and Roadtrippers were always limited to one person and never offered all the features I needed during the trip,” he explains. “This gave me the idea for Lambus: A collaborative platform on which travel groups — in real-time — can display all the properties of the trip in an easy-to-use platform: Waypoints, travel expenses, booking documents, notes, photos and chat,” he says.

The resulting app he refers to as a “Swiss Army Knife” for travel planning.

Like TripIt and others, travel documents can be shared with Lambus by forwarding emails to a unique personal email address. The imported documents — like plane tickets or Airbnb stays will then be made available to all group attendees automatically. This is handy for group trips where often multiple people take turns making the various reservations, but don’t have any easy way to share the information with others beyond forwarding emails or writing down information in a shared online document.

Documents can also be uploaded through an “Import PDF” feature, as an alternative to email sharing. And photos can be added by snapping a picture or importing from the phone’s Camera Roll, as well.

The photo feature is handy for saving those miscellaneous pieces of travel information — like how to access an Airbnb upon arrival, travel directions posted on an event or venue’s website, a helpful online review you saved, and more. It’s also a fast way to import any other information, without having to rely on email or uploads.

In the expenses section, you can keep track of either private or group expenses by entering the amount and what it was for, and, optionally, if it’s been paid.

While largely aimed at group travel because of the collaboration and built-in chat features, the app can be used for solo trips, too.

In testing the app, we found there were a few kinks that still needed to be corrected.

The calendar, for example, didn’t include the days of the week, only the dates — which was unusual. The app also had trouble finding some points of interest — like a convention center, for example, when it was entered directly in the search box. (It came up when we searched for a “nearby place” to an existing waypoint, oddly.) This appears to be a bug.

Some parts of the German app hadn’t been localized to English, either. For instance, when viewing the detail page for a waypoint, the “On My List” section read: “Noch keine Orte in der Nähe geplant.” (Meaning: “No places planned nearby.”) 

More importantly, Lambus didn’t turn imported documents into an easy-to-read itinerary, as TripIt does. The travel plan, instead, included a list of waypoints but not the dates and times, with all the details like flight numbers or hotel reservation numbers. That’s perhaps a deal-breaker in terms of dumping all other travel apps in favor Lambus alone.

Despite its quirks, the concept here is solid and the app is nicely designed with a bright and clean look-and-feel. The app is only a couple of months old, so given a little more time, attention, and a few more releases, it has the potential to become a seriously useful travel tool for group trip planning.

The name, “Lambus,” is an odd choice, we have to also note.

Knöechel says he was searching for a word that was easy to pronounce in many different languages, and settled on this — a domain name he already owned.

While Knöechel is the sole founder, Lambus is a team of seven including mainly university friends, he says. The startup is seed-funded by the Ministry of Economics in Germany (~120k€), and eventually has plans to generate affiliate revenue by offering hotel, flight, Airbnb and activity bookings in-app.

Lambus is live on iOS and Google Play.

source https://techcrunch.com/2019/05/28/indie-travel-app-lambus-makes-group-trip-planning-easier/

Why Luckin’s ultimate target may not be Starbucks

Starbucks plans to double its store count in China to 5,000 in 2021 and Luckin, a one-year-old coffee startup, is matching up by aiming to reach 4,500 by the end of this year. Luckin’s upsized $651 million flotation has brought American investors’ attention to this potential Starbucks rival in China, where the Seattle giant controlled over half of the coffee market as late as 2017. But as soon as you make your first purchase with Luckin, you realize its ultimate goal may not be to topple Starbucks.

To get your caffeine intake from Luckin, the ordering process happens entirely on its app. First, you will decide how you want to fetch the drink: have it delivered within 30 minutes, pick it up at a nearby Luckin kiosk, or sit back and sip at one of its full-on cafes, or what it calls ‘relax stores.’

Say you’re tied up at the desk, you can input your location to check if you’re within Luckin’s delivery radius. Luckin has essentially built a vast coffee delivery network through its partnership with one of China’s biggest courier services SF Express, which dispatch staff to ferry the drinks on scoot fleets. You then place the order, choosing from a range of drinks and customizing it — hot or cold, the amount of sugar and portions of creamer, the type of syrup flavor and the likes. When you get to the end, Luckin will ask you to pay via its app. If you’re a first-time user, you get a ‘first order free’ voucher, a common strategy for many Chinese consumer-facing apps to lure new users.

source https://techcrunch.com/2019/05/24/luckin-enemy-may-not-be-starbucks/

Indian PM Narendra Modi’s reelection spells more frustration for US tech giants

Amazon and Walmart’s problems in India look set to continue after Narendra Modi, the biggest force to embrace the country’s politics in decades, led his Hindu nationalist Bharatiya Janata Party to a historic landslide re-election on Thursday, reaffirming his popularity in the eyes of the world’s largest democracy.

The re-election, which gives Modi’s government another five years in power, will in many ways chart the path of India’s burgeoning startup ecosystem, as well as the local play of Silicon Valley companies that have grown increasingly wary of recent policy changes.

At stake is also the future of India’s internet, the second largest in the world. With more than 550 million internet users, the nation has emerged as one of the last great growth markets for Silicon Valley companies. Google, Facebook, and Amazon count India as one of their largest and fastest growing markets. And until late 2016, they enjoyed great dynamics with the Indian government.

But in recent years, New Delhi has ordered more internet shutdowns than ever before and puzzled many over crackdowns on sometimes legitimate websites. To top that, the government recently proposed a law that would require any intermediary — telecom operators, messaging apps, and social media services among others — with more than 5 million users to introduce a number of changes to how they operate in the nation. More on this shortly.

Growing tension

source https://techcrunch.com/2019/05/23/india-modi-silicon-valley-future-internet/

Facebook releases community standards enforcement report

Facebook has just released its latest community standards enforcement report and the verdict is in: people are awful, and happy to share how awful they are with the world.

The latest effort at transparency from Facebook on how it enforces its community standards contains several interesting nuggets. While the company’s algorithms and internal moderators have become exceedingly good at tracking myriad violations before they’re reported to the company, hate speech, online bullying, harassment and the nuances of interpersonal awfulness still have the company flummoxed.

In most instances, Facebook is able to enforce its own standards and catches between 90% and over 99% of community standards violations itself. But those numbers are far lower for bullying, where Facebook only caught 14% of the 2.6 million instances of harassment reported; and hate speech, where the company internally flagged 65.4% of the 4.0 million moments of hate speech users reported.

By far the most common violation of community standards — and the one that’s potentially most worrying heading into the 2020 election — is the creation of fake accounts. In the first quarter of the year, Facebook found and removed 2.19 billion fake accounts. That’s a spike of 1 billion fake accounts created in the first quarter of the year.

Spammers also keep trying to leverage Facebook’s social network — and the company took down nearly 1.76 billion instances of spammy content in the first quarter.

For a real window into the true awfulness that people can achieve, there are the company’s self-reported statistics around removing child pornography and graphic violence. The company said it had to remove 5.4 million pieces of content depicting child nudity or sexual exploitation and that there were 33.6 million takedowns of violent or graphic content.

Interestingly, the areas where Facebook is the weakest on internal moderation are also the places where the company is least likely to reverse a decision on content removal. Although posts containing hate speech are among the most appealed types of content, they’re the least likely to be restored. Facebook reversed itself 152,000 times out of the 1.1 million appeals it heard related to hate speech. Other areas where the company seemed immune to argument was with posts related to the sale of regulated goods like guns and drugs.

In a further attempt to bolster its credibility and transparency, the company also released a summary of findings from an independent panel designed to give feedback on Facebook’s reporting and community guidelines themselves.

Facebook summarized the findings from the 44-page report by saying the commission validated Facebook’s approach to content moderation was appropriate and its audits well-designed “if executed as described.”

The group also recommended that Facebook develop more transparent processes and greater input for users into community guidelines policy development.

Recommendations also called for Facebook to incorporate more of the reporting metrics used by law enforcement when tracking crime.

“Law enforcement looks at how many people were the victims of crime — but they also look at how many criminal events law enforcement became aware of, how many crimes may have been committed without law enforcement knowing and how many people committed crimes,” according to a blog post from Facebook’s Radha Iyengar Plumb, head of Product Policy Research. “The group recommends that we provide additional metrics like these, while still noting that our current measurements and methodology are sound.”

Finally the report recommended a number of steps for Facebook to improve, which the company summarized below:

• Additional metrics we could provide that show our efforts to enforce our polices such as the accuracy of our enforcement and how often people disagree with our decisions
• Further break-downs of the metrics we already provide, such as the prevalence of certain types of violations in particular areas of the world, or how much content we removed versus apply a warning screen to when we include it in our content actioned metric
• Ways to make it easier for people who use Facebook to stay updated on changes we make to our policies and to have a greater voice in what content violates our policies and what doesn’t

Meanwhile, examples of what regulation might look like to ensure that Facebook is taking the right steps in a way that is accountable to the countries in which it operates are beginning to proliferate.

What does ‘regulating Facebook’ mean? Here’s an example

It’s hard to moderate a social network that’s larger than the world’s most populous countries, but accountability and transparency are critical to preventing the problems that exist on those networks from putting down permanent, physical roots in the countries where Facebook operates.

source https://techcrunch.com/2019/05/23/facebook-releases-community-standards-enforcement-report/

Instagram’s vertical IGTV surrenders to landscape status quo

A year ago Instagram made a bold bet with the launch of IGTV: That it could invent and popularize a new medium of long-form vertical videos. Landscape uploads weren’t allowed. Co-founder Kevin Systrom told me in August that “What I’m most proud of is that Instagram took a stand and tried a brand new thing that is frankly hard to pull off. Full-screen vertical video that’s mobile only. That doesn’t exist anywhere else.”

Now a dedicated hub for multi-minute portrait mode video won’t exist anywhere at all. Following lackluster buy-in from creators loathe to shoot in a proprietary format that’s tough to reuse, IGTV is retreating from its vertical-only policy. Starting today, users can upload traditional horizontal landscape videos too and they’ll be shown full-screen when users turn their phones sideways while watching IGTV’s standalone app or its hub within the main Instagram app. That should hopefully put an end to crude ports of landscape videos shown tiny with giant letterboxes slapped on to soak up the vertical screen.

Instagram spins it saying “Ultimately, our vision is to make IGTV a destination for great content no matter how it’s shot so creators can express themselves how they want . . . .  In many ways, opening IGTV to more than just vertical videos is similar to when we opened Instagram to more than just square photos in 2015. It enabled creativity to flourish and engagement to rise – and we believe the same will happen again with IGTV.”

Last year I suggested IGTV might have to embrace landscape after a soggy start. “Loosening up to accept landscape videos too might nullify a differentiator, but also pipe in a flood of content it could then algorithmically curate to bootstrap IGTV’s library. Reducing the friction by allowing people to easily port content to or from elsewhere might make it feel like less of a gamble for creators deciding where to put their production resources” I wrote.

The coming influx of repurposed YouTube videos could drive more creators and their fans to IGTV. To date there have been no break-out stars, must-see shows, or cultural zeitgeist moments on IGTV. Instagram refused to provide a list of the most viewed long-form clips. Sensor Tower estimates just 4.2 million installs to date for IGTV’s standalone app, amounting to less than half a percent of Instagram’s billion-plus users downloading the app. It saw 3.8 times more downloads per day in its first three months on the market than than last month. The iOS app sank to No. 191 on the US – Photo & Video app charts, according to App Annie, and didn’t make the overall chart.

Instagram has tried several changes to reinvigorate IGTV already. It started allowing creators to share IGTV previews to the main Instagram feed that’s capped at sixty seconds. Users can tap through those to watch full clips of up to sixty minutes on IGTV, which has helped to boost view counts for video makers like BabyAriel. And earlier this week we reported that IGTV had been quietly redesigned to ditch its category tabs for a central feed of videos that relies more on algorithmic recommendations like TikTok and a two-wide vertical grid of previews to browse like Snapchat Discover.

But Instagram has still refused to add what creators have been asking for since day one: monetization. Without ways to earn a cut of ad revenue, accept tips, sign up users to a monthly patronage subscription, or sell merchandise, it’s been tough to justify shooting a whole premium video in vertical. Producing in landscape would make creators money on YouTube and possibly elsewhere. Now at least creators can shoot once and distribute to IGTV and other apps, which could fill out the feature with content before it figures out monetization.

For viewers and the creators they love, IGTV’s newfound flexibility is a positive. But I can’t help but think this is Instagram’s first truly massive misstep. Nine months after safely copying Snapchat Stories in 2016, Instagram was happy to tout it had 200 million daily users. The company still hasn’t released a single usage stat about IGTV usage. Perhaps after seemingly defeating Snap, Instagram thought it was invincible and could dictate how and what video artists create. But the Facebook pet proved fallible after all. The launch and subsequent rethinking should serve as a lesson. Even the biggest platforms can’t demand people produce elaborate proprietary content for nothing in return but “exposure”.

For IGTV, Instagram needs slow to mean steady

source https://techcrunch.com/2019/05/23/igtv-landscape/

Gender, race and social change in tech; Moira Weigel on the Internet of Women, Part Two

Tech ethics can mean a lot of different things, but surely one of the most critical, unavoidable, and yet somehow still controversial propositions in the emerging field of ethics in technology is that tech should promote gender equality. But does it? And to the extent it does not, what (and who) needs to change?

In this second of a two-part interview “On The Internet of Women,” Harvard fellow and Logic magazine founder and editor Moira Weigel and I discuss the future of capitalism and its relationship to sex and tech; the place of ambivalence in feminist ethics; and Moira’s personal experiences with #MeToo.

Greg E.: There’s a relationship between technology and feminism, and technology and sexism for that matter. Then there’s a relationship between all of those things and capitalism. One of the underlying themes in your essay “The Internet of Women,” that I thought made it such a kind of, I’d call it a seminal essay, but that would be a silly term to use in this case…

Moira W.: I’ll take it.

Greg E.: One of the reasons I thought your essay should be required reading basic reading in tech ethics is that you argue we need to examine the degree to which sexism is a part of capitalism.

Moira W.: Yes.

Greg E.: Talk about that.

Moira W.: This is a big topic! Where to begin?

Capitalism, the social and economic system that emerged in Europe around the sixteenth century and that we still live under, has a profound relationship to histories of sexism and racism. It’s really important to recognize that sexism and racism themselves are historical phenomena.

They don’t exist in the same way in all places. They take on different forms at different times. I find that very hopeful to recognize, because it means they can change.

It’s really important not to get too pulled into the view that men have always hated women there will always be this war of the sexes that, best case scenario, gets temporarily resolved in the depressing truce of conventional heterosexuality.  The conditions we live under are not the only possible conditions—they are not inevitable.

A fundamental Marxist insight is that capitalism necessarily involves exploitation. In order to grow, a company needs to pay people less for their work than that work is worth. Race and gender help make this process of exploitation seem natural.

Image via Getty Images / gremlin

Certain people are naturally inclined to do certain kinds of lower status and lower waged work, and why should anyone be paid much to do what comes naturally? And it just so happens that the kinds of work we value less are seen as more naturally “female.” This isn’t just about caring professions that have been coded female—nursing and teaching and so on, although it does include those.

In fact, the history of computer programming provides one of the best examples. In the early decades, when writing software was seen as rote work and lower status, it was mostly done by women. As Mar Hicks and other historians have shown, as the profession became more prestigious and more lucrative, women were very actively pushed out.

You even see this with specific coding languages. As more women learn, say, Javascript, it becomes seen as feminized—seen as less impressive or valuable than Python, a “softer” skill. This perception, that women have certain natural capacities that should be free or cheap, has a long history that overlaps with the history of capitalism.  At some level, it is a byproduct of the rise of wage labor.

To a medieval farmer it would have made no sense to say that when his wife had their children who worked their farm, gave birth to them in labor, killed the chickens and cooked them, or did work around the house, that that wasn’t “work,” [but when he] took the chickens to the market to sell them, that was. Right?

A long line of feminist thinkers has drawn attention to this in different ways. One slogan from the 70s was, ‘whose work produces the worker?’ Women, but neither companies nor the state, who profit from this process, expect to pay for it.

Why am I saying all this? My point is: race and gender have been very useful historically for getting capitalism things for free—and for justifying that process. Of course, they’re also very useful for dividing exploited people against one another. So that a white male worker hates his black coworker, or his leeching wife, rather than his boss.

Greg E.: I want to ask more about this topic and technology; you are a publisher of Logic magazine which is one of the most interesting publications about technology that has come on the scene in the last few years.

source https://techcrunch.com/2019/05/22/moira-weigel-on-the-internet-of-women-part-two/

Now at Google, Facebook’s former teen-in-residence launches new social game Emojishot

Facebook’s former teen-in-residence Michael Sayman, now at Google, is back today with the launch of a new game: Emojishot, an emoji-based guessing game for iOS, built over the past ten weeks within Google’s in-house incubator, Area 120.

The game, which is basically a version of charades using emoji characters, is notable because of its creator.

By age 17, Sayman had launched five apps and had become Facebook’s youngest-ever employee. Best known for his hit game 4 Snaps, the developer caught Mark Zuckerberg’s eye, earning him a demo spot on stage at Facebook’s F8 conference. While at Facebook, Sayman built Facebook’s teen app Lifestage — a Snapchat-like standalone project which allowed the company to explore new concepts around social networking aimed at a younger demographic.

Lifestage was shut down two years ago, and Sayman defected to Google shortly afterward. At Google, he was rumored to be heading up an internal social gaming effort called Arcade where gamers played using accounts tied to their phone numbers — not a social network account.

At the time, HQ Trivia was still a hot title, not a novelty from a struggling startup — and the new gaming effort looked liked Google’s response. However, Arcade has always been only an Area 120 project, we understand.

To be clear, that means it’s not an official Google effort — as an Area 120 project, it’s not associated with any of Google’s broader efforts in gaming, social or anything else. Area 120 apps and services are instead built by small teams who are personally interested in pursuing an idea. In the case of Emojishot, it was Sayman’s own passion project.

Emojishot itself is meant to be played with friends, who take turns using emoji to create a picture so friends can guess the word. For example, the game’s screenshots show the word “kraken” may be drawn using an octopus, boat and arrow emojis. The emojis are selected from a keyboard below and can be resized to create the picture. This resulting picture is called the “emojishot,” and can also be saved to your Camera Roll.

Players can pick from a variety of words that unlock and get increasingly difficult as you successfully progress through the game. The puzzles can also be shared with friends to get help with solving, and there’s a “nudge” feature to encourage a friend to return to the game and play.

According to the game’s website, the idea was to make a fun game that explored emojis as art and a form of communication.

Unfortunately, we were unable to test it just yet, as the service wasn’t up-and-running at the time of publication. (The game is just now rolling out so it may not be fully functional until later today).

While there are other “Emoji Charades” games on the App Store, the current leading title is aimed at playing with friends at a party on the living room TV, not on phones with friends.

Sayman officially announced Emojishot today, noting his efforts at Area 120 and how the game came about.

“For the last year, I’ve been working in Area 120, Google’s workshop for experimental products. I’ve been exploring and rapidly prototyping a bunch of ideas, testing both internally and externally,” he says. “Ten weeks ago, we came up with the idea for an emoji-based guessing game. After a lot of testing and riffing on the idea, we’re excited that the first iteration — Emojishot — is now live on the iOS app store…We’ve had a lot of fun with it and are excited to open it up to a wider audience,” Sayman added.

He notes that more improvements to the game will come over time, and offered to play with newcomers via his username “michael.”

The app is available to download from the U.S. iOS App Store here. An Android waitlist is here.

 

 

 

source https://techcrunch.com/2019/05/22/now-at-google-facebooks-former-teen-in-residence-launches-new-social-game-emojishot/

Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp

One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration), and — especially over messaging apps — as a place for businesses to connect with their users.

Now, customer support specialist Zendesk has made an acquisition so that it can make a bigger move into how it works within social media platforms, and specifically messaging apps: it has acquired Smooch, a startup that describes itself as an “omnichannel messaging platform,” which companies’ customer care teams can use to interact with people over messaging platforms like WhatsApp, WeChat, Line and Messenger, as well as SMS and email.

Smooch was in fact one of the first partners for the WhatsApp Business API, alongside VoiceSage, Nexmo, Infobip, Twilio, MessageBird and others are already advertising their services in this area.

It had also been a longtime partner of Zendesk’s, powering the company’s own WhatsApp Business integration and other features. The two already have some customers in common, including Uber. Other Smooch customers include Four Seasons, SXSW, Betterment, Clarabridge, Harry’s, LVMH, Delivery Hero and BarkBox.

Terms of the deal are not being disclosed, but Zendesk SVP  class="il">Shawna Wolverton said in an interview that that the startup’s entire team of 48, led by co-founder and CEO Warren Levitan, are being offered positions with Zendesk. Smooch is based out of Montreal, Canada — so this represents an expansion for Zendesk into building an office in Canada.

Its backers included iNovia, TA Associates and Real Ventures, who collectively had backed it with less than $10 million (when you leave in inflated hills surrounding Silicon Valley, numbers magically decline). As Zendesk is publicly traded, we may get more of a picture of the price in future quarterly reports. This is the company’s fifth acquisition to date.

The deal underscores the big impact that messaging apps are making in customer service. While phone and internet are massive points of contact, messaging apps is one of the most-requested features Zendesk’s customers are asking for, “because they want to be where their customers are,” with WhatsApp — now at 1.5 billion users — currently at the top of the pile, Wolverton said. (More than half of Zendesk’s revenues are from outside the US, which speaks to why WhatsApp — which is bigger outside the US than it is in it — is a popular request.)

That’s partly a by-product of how popular messaging apps are full-stop, with more than 75 percent of all smartphone users having at least one messaging app in use on their devices.

“We live in a messaging-centric world, and customers expect the convenience and interactivity of messaging to be part of their experiences,” said Mikkel Svane, Zendesk founder, CEO and chairman, in a statement. “As long-time partners with Smooch, we know first hand how much they have advanced the conversational experience to bring together all forms of messaging and create a continuous conversation between customers and businesses.”

 

While the two companies were already working together, the acquisition will mean a closer integration.

That will be in multiple areas. Last year, Zendesk launched a new CRM play called Sunshine, going head to head with the likes of Salesforce in helping businesses better organise and make use of customer data. Smooch will build on that strategy to bring in data to Sunshine from messaging apps and the interactions that take place on them. Also last year, Zendesk launched an omnichannel play, a platform called The Suite, which it says “has become one of our most successful products ever,” with a 400 percent rise in its customers taking an omnichannel approach. Smooch already forms a key part of that, and it will be even more tightly so.

On the outbound side, for now, there will be two areas where Smooch will be used, Wolverton said. First will be on the basic level of giving Zendesk users the ability to see and create messaging app discussions within a dashboard where they are able to monitor and handle all customer relationship contacts: a conversation that was inititated now on, say, Twitter, can be easily moved into WhatsApp or whatever more direct channel someone wants to use.

Second, Wolverton said that customer care workers can use Smooch to send on “micro apps” to users to handle routine service enquiries, for example sending them links to make or change seat assignments on a flight.

Over time, the plan will be to bring in more automated options into the experience, which opens the door for using more AI and potentially bots down the line.

source https://techcrunch.com/2019/05/22/zendesk-smooch/